Question 1

How Do I Store My Peptides - Optimal Storage Conditions

Accepted Answer

✅ Optimal Storage Conditions: • Long-term storage (>3 months): Store in the freezer (-20°C) or refrigerator (2–8°C). • Short-term storage (≤3 months): Store in the refrigerator (2–8°C). ⚠️ Precautions: • Avoid repeated freezing and thawing. • Avoid direct sunlight, high temperatures, or high humidity. • Keep sealed in the original packaging, preferably in a sealed bag or vacuum bag (with a desiccant). Do I need your mini-fridge for storage? While not mandatory, proper refrigeration is essential for maintaining peptide integrity.

Question 2

Do you have COAs (Certificates of Analysis) or test reports for all your products?

Accepted Answer

All our peptides are sourced from trusted labs and some of them come with independent COAs (Certificates of Analysis). If you'd like to view the test report for a specific product, just contact us. Why not all products get tested? Honestly, we are a small vendor based on China. It costs too much to make COA on third party lab for every product and associated specifications.

Question 3

Where are your products from? Why are they so cheap?

Accepted Answer

All our peptides are sourced from our direct factory. Therefore, there are no extra agent commissions, promotion costs, warehouse costs, etc. But cheap price doesn't mean cheap quality. We always prioritize our customers safety first.

Question 4

I'm new to peptides. Can you recommend products for weight loss, skin problems, muscle growth?

Accepted Answer

As a peptide supplier, we can only provide some basic suggestions about products information and common treatment plan according to your demands. We are not professional and can't 100% guarantee you effect of the drug. For specific medical applications, efficacy expectations, or personalized protocols, it is essential to consult with a doctor.

Question 5

What tools do I need to use your products?

Accepted Answer

In general, the essential supplies needed are: Bacteriostatic Water ('Bac Water') to reconstitute the peptide powder, disposable syringes for drawing, an injection device (like disposable insulin syringes or a reusable peptide pen), and disinfectants such as alcohol wipes. For comprehensive step-by-step instructions and video tutorials, we suggest searching online. Alternatively, you can message us for a simplified guide. For your convenience, each order includes two complimentary boxes of alcohol wipes. We also offer a reusable peptide pen for purchase.

Question 6

Do you have oil, tablets, or spray products? Any steroids?

Accepted Answer

We specialize exclusively in research-grade peptide powders for reconstitution. We do not carry oil-based products, tablets, sprays, or anabolic steroids. All our products are peptides in lyophilized (freeze-dried) powder form that require reconstitution with bacteriostatic water.

Question 7

How do I place an order? What are the payment methods?

Accepted Answer

Orders can be placed through our website or by contacting us directly. We accept various payment methods for your convenience. Please contact us for specific payment options available in your region. All transactions are processed securely.

Question 8

Is there a minimum purchase requirement? Can I buy individual bottles?

Accepted Answer

You can purchase individual bottles or combine different products. There's flexibility in ordering - you can buy 2 bottles or combine 10 different products into 1 box depending on your research needs. Please check our current minimum order policies as they may vary by region.

Question 9

What about shipping fees and delivery time?

Accepted Answer

Shipping fees vary by destination and order size. Delivery typically takes 7-15 business days depending on your location. We provide tracking information for all shipments. Orders above certain amounts may qualify for free shipping - please contact us for current shipping promotions.

Question 10

What if my package gets detained by customs?

Accepted Answer

While rare, customs detention can occur. We package all orders discreetly and provide proper documentation. If detention occurs, we work with customers to resolve the situation. We recommend checking your local regulations regarding peptide imports. Most packages clear customs without issues when properly declared for research purposes.

Question 11

Are there any discounts or complimentary items?

Accepted Answer

We regularly offer discounts on bulk orders and have special promotions. Each order includes complimentary alcohol wipes. We also have seasonal offers and loyalty discounts for returning customers. Contact us for current promotional offers.

Question 12

How Do I Mix My Peptides

Accepted Answer

We always suggest following a strict mixing procedure. 1. Prior to adding any mixing solution make sure both peptide and solution are at room temperature. This will make sure your peptides are properly reconstituted. 2. Add the bacteriostatic water slowly down the side of the vial, never directly onto the peptide powder. 3. Gently swirl (do not shake) until fully dissolved. IMPORTANT: These products are for research purposes only. We do not condone human consumption or injection of peptides.

Question 13

What is your refund policy?

Accepted Answer

Refunds are possible only after 30 days if the order has not been received. Refunds can be requested for the following reasons: 1. Order & Payment Issues - Duplicate orders (notify within 1 hour), Out-of-stock after purchase. 2. Damaged or Incorrect Item Received - Product arrived damaged, Customer received the wrong product or dosage (Photo/video proof required within 48 hours) - Replacement or refund available. 3. Order Cancelled Before Shipping - Customer contacts support before the order is shipped, No processing or fulfillment started - Full refund. All refund requests must be submitted through your order page after the 30-day period.

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